This page will answer lots of questions for participants, club admins and competition admins.
LOGINS and MY PROFILE
Q: How can I login?
Q: I am trying to reset my password and keep getting ‘not authorised’ error. What can I do?
A: This error often occurs from an invalid reset password token, this happens when multiple reset password links have been sent and the user is using an older link. You should use the most recent reset password email or alternatively send another and use that one. Also, if you are using a government issued email address or computer they block the Rugby Xplorer magic link. Please use your home email and home computer.
Q: Where can I download Rugby Xplorer? Does it work on both iPhones and Androids?
A: Yes Rugby Xplorer works on both iPhones and Androids. The app can be downloaded through the App Store for iPhones and Google Play for Androids.
Q: How can we have multiple players with the same email address?
A: Multiple family members and/ or linked players can have the same email address, however there can only be one login ID available for this email address. For a user to have their own account, the email address must be unique.
NOTE: Rugby AU have removed generic team and club email addresses from ~4K individual records in our CRM system. Participants will need to enter their own email address and then enter additional information to recover their account. Individuals will then need to go through the account recovery process. See the 'My Rugby Account' self help guide for additional information.
Q: How can I link/unlink family members with my account?
A: Linking family members is now available. See the ‘My Rugby Account’ self help guide for additional information. Un-linking family members will be available early Feb 2019. We recommend the PARENT logging in selects their own account to pull across. If you see your children with the same email address appear they have been brought across and you can switch accounts using the two person icon (top right).
Q: How can I edit personal details?
A: Log into your Rugby account and you can edit your details on the main profile page. This is available in the Rugby Xplorer app and on the web.
Q: Does changing your email in your record change your username?
A: Yes, it will when the functionality is released in Feb.
Q: Who can control the privacy settings for an individual?
A: Both the individual and the competition can control the privacy settings. Players that choose to be private, either individually or by the competition manager, will appear as ‘non-specified player’ on the team lists.
Q:Where can I add my photo?
A: Log into your Rugby account and you can add a photo on the main page. Alternatively, you will be prompted to add a photo during the registration process. This photo can be retrieved from the computer/ phone camera or a selfie can be taken on the spot. NOTE: This picture will flow through to your member profile and appear on team sheets for your team manager.
Q: What is registration duration?
A: DURATION is the time you are registered for:
- Season = the full season
- Monthly = can only play for the month you have paid for
- Weekly = can only play for the week you have paid for
NOTE: monthly and weekly begin the day you register, and the system will automatically pick up when this expires (date range has passed) and remove you from the team selection.
Q: Where can I find the registration fees for my Club?
A: On the payment summary of the registration process the fees can be displayed. They will be shown as insurance, state, association, club and any applicable discounts. A registration email confirmation will also be sent to players and non-playing members detailing the registration purchase and payment breakdown. 2019 insurance levies can also be found on our Registration web page.
Q: Are there family discounts available?
A: Family discounts will be available when they are setup by your Club Administrator and there are multiple players (already linked) registering in the same registration flow. They will receive a dollar amount discount as setup by your Club Administrator. Family discounts are currently applied to all SEASON PLAYER registration types in the SAME Club. Rugby AU are investigating how we can restrict the application of family discounts on specific registration types.
Q: How can I receive a family discount?
A: If your Club is offering family discounts all family members need to be linked PRIOR to the registration flow. The family discount only works for family members (or linked members) registering to the SAME club where all participants are classified as PLAYERS and registering for the full SEASON. You begin by registering and paying for the first family member. On the confirmation screen you click "Finish". It will ask if you wish to continue to receive a family discount or stop counting the registration flow. If you choose to finish, the family discount counting will stop.
Q: What is the 'program equipment' saleable item added to my Touch 7s and Get into Rugby registration?
A: An enforceable saleable item (that cannot be removed) is added to Touch 7s and Get into Rugby registrations automatically for each participant. This covers the cost of program equipment for your Touch 7s and Get into Rugby organisations to run. Foxtel Touch 7s webpage and Get into Rugby webpage provide additional information on each of these programs.
Q: What payment options are available in Rugby Xplorer?
A: Different payment options:
- Zip Pay - will settle ALL up the registration fees (insurance, member union, association and club fees). The individual participant will create a relationship with Zip Pay to decide when and how they will split their payments, i.e. player can pay in installments.
- NSW Active Kids Vouchers – players will need to enter their Active Kids Voucher into the payment screen whereby the $100 will be automatically verified and if valid, will reduce the registration fees. Please note, NSW Active Kids Voucher is a ONE-TIME USE only voucher. If you use your NSW Active Kids voucher for a registration <$100, the balance will be forfeited.
- Club discount code – this is on the development list and will be released in early 2019 after NSW Active Kids vouchers and Zip Pay. NOTE: this will NOT be ready for go live date of 7 Jan 2019.
Q: How can I claim my NSW Active Kids voucher through Rugby Xplorer?
A:You will need to register for your NSW Active Kids voucher prior to registering, additional information can be found on NSW Services website. You will need to click "Add Active Kids Voucher" on the 'Registration Summary' page. A pop-up will appear where you enter your voucher number and the pin will default to your child's DOB. You will need to agree to Rugby AU Terms and Conditions before continuing. The voucher will be redeemed and deducted from your overall registration fees.
NOTE: Vouchers are ONE-TIME USE only. If you choose a registration type that is <$100 you forfeit the remainder of the voucher. All vouchers must be redeemed through the Rugby Xplorer registration process and no vouchers will be processed retrospectively.
Q: How can players use their Government Voucher (not NSW Active Kids vouchers)?
A: If you are a player in WA, NT, QLD or SA and wanting to use your government voucher, you will need to discuss your options with your individual Club or Association. These governments do not have an automatic system that can be integrated into Rugby Xplorer for 2019 season.
Q: What is the transaction fees in Rugby XPlorer?
A: 2% for ALL transactions. This is the same transaction fee for players who pay with credit/ debit card and those who choose to use Zip Pay.
Q: Are the registration fees inclusive of GST?
A: Yes, all fees added into Rugby Xplorer (insurance, state, association fee and club) are inclusive of GST.
CLUB & COMPETITION ADMINS
Q: How can I access the admin portal?
A: You need to sign up to Rugby Xplorer first and be given user permissions by your Competition Manager (or other Club admins already setup). Once user permissions have been granted you can access the Admin portal via https://admin.rugby.com.au/ or by clicking ‘Admin’ in your My Account Portal.
Q: Accessing the admin portal online
A: Rugby Xplorer admin portal will only work on a desktop/ laptop computer. It will NOT work on a phone. We recommend Google Chrome as your internet browser.
Q: How do I know if I'm setup as an admin?
A: You will be sent an email notification advising you that you have been provided admin user permissions for a particular entity.
Q: What happens if I'm a club admin for both a junior and senior Club?
A: Both clubs will need to remain separate. However, you can use the SAME login for both.You will need to be added as a Club admin for both the junior and senior entity. In the admin portal, you can change the Club you are administering as on the top left hand drop down.
Q: How can I setup other admins at my Club?
A: They will need to sign up to Rugby Xplorer first and be given user permissions following the steps in ‘Club Admins Setup’ self-help guide available in our Resource Library. Once permissions have been granted you can access the Admin portal via https://admin.rugby.com.au/ or by clicking ‘Admin’ in your Rugby Portal.
Q: How can I see admins for my Club?
A: We have a user list in development and this will be released in early 2019. This will allow Clubs to see who has been setup as a club and/ or team admin.
Q: Where do I submit my Clubs financial details?
Q: What file format does my Club logo need to be to upload?
A: Clubs need to save their logos as PNG files for easy uploading, JPEG will also upload too. Don't forget to click "Save".
Q: How can I communicate with previously registered Club members?
A: Clubs should download registration and competition information at the end of each season. You will need to communicate with your Club members on social media and/ or emails outside of Rugby Xplorer. Additional information regarding communications through Rugby Xplorer will be released later in 2019.
Q: Can I still access Rugby Link?
A: No! Club admin access to Rugby Link has been shut off, with the exception of Summer competitions still running in NT and QLD. We recommend Club admins download all registration and competition information at the conclusion of every season to retain this information for your own records.
Q:Where can I find the insurance costs fro the registration types available in Rugby Xplorer?
A: 2019 insurance levies can be found on the Registration web page. Please contact your Member Union and/ or Association for their fees. If your Member Union and/ or Association have added their fees into Rugby Xplorer you can view these on the 'Fee Breakdown' page in the admin portal.
Q: Where can I find my state and association fees?
A: Clubs will need to contact their respective state and/ or association to find out their fees. Clubs can also use the ‘Fee Breakdown’ page and search by Registration Type, Duration, Group and Age to see what the up the line fees are. NOTE: if there is a dash (-) this registration type has not been setup. If there is $0, that level is not charging any fees online through Rugby Xplorer.
Q: What is 'training only'?
A: This registration product only includes an insurance cost. Will not allow these people to be added to a team sheet. It has two insurance prices associated with age (5-18 and 19+). If these players then decide to play, the insurance cost will be deducted from their registration fees as per conversion registrations. Note, the discount is only applied if they purchase a ‘season’ player registration. This will become available in January 2019 and is not available on go live date of 7 Jan.
Q: Do I need to setup a 'training only' product?
A: No. The Club, association and State user admins do not need to set up this registration type. This registration type is automatically available for players to choose to register to at all Clubs. Training Only is now available at all Clubs, regardless of if your Club is setup to receive season registrations.
Q: How are registration fees determined (for junior players)?
A: The system will automatically pick up the player’s age (as of 31 Dec) and will charge them the price for that age group, as setup by Club admins.
Q: What discounts can we offer?
A: General discounts, for example early bird discounts, based on a dollar or percentage within a specific date range can be applied. Family discounts, where multiple players registering in the same registration flow will receive a dollar amount as setup by Club admins.
Q: What is a Club discount code?
A: Club discount code – this is on the development list and will be released in early 2019 after NSW Active Kids vouchers and Zip Pay. NOTE: this will NOT be ready for go live date of 7 Jan 2019.. Club discount code can be used by Clubs who provide certain groups a discount, e.g. students or apprentices, sponsored players, government vouchers (outside of NSW). Club discounts will allow Clubs to provide individual players with a unique code, for a specific discount amount, that they can enter during the registration process to discount some or all their registration fees. The discount code will be linked to the Club’s credit card and will charge the Club credit card for the registration fees that have been discounted. All players must pay the minimum mandatory component (insurance, state and association fees). The Club discount code will ensure individuals settle these fees.
Q: How can I merchandise to my registration products?
A: Clubs can create saleable items within the payment settings. The ‘Club Admins Setup’ self-help guide explains the payment settings steps available in our Resource Library. If you want to offer different sizes, you can create different saleable items, e.g. Shorts S, Shorts M, etc.
Q: Where can I access more information?
Q: Where can I see who has registered for my Club?
A: Registration reports are available under the 'Reports' tab in the Admin portal. This report will detail all participants who have registered to your Club and any saleable items they have purchased. Dashboards will be available in 2019. Updates to the Club registration reports will be available in mid-Feb.
Q: How can I see my registered players?
A: Club admins will need to create Teams via the 'Teams' tab prior to allocating players into teams. Once teams have been created Club admins can allocate players to teams via the 'Player Management' tab. Note, there will be additional filtering options added into the Team List to assist Clubs segmenting their player list. The filters will be available early in 2019.
Q: How can I see my registered non-players?
A: Club admins can see registered non-players via the 'Non-Player Management' tab. The roles, selected by the individual during registration, will appear. Club admins can add/ edit/ remove roles via the 'edit' function.
Q: What notification(s) will a Club admin receive?
A: Club admins will receive the following notifications:
- User permissions notification(s) - when new admin/ user permissions are granted to an individual.
- Clearance notification(s) - sent to From Club, From Association, To Club and Player.
Q: Will Rugby Xplorer bring across suspensions/concussions from Rugby Link?
A: When a player registers in Rugby Xplorer, any outstanding suspensions/ concussions are brought across. Note, the information needed to be added into Rugby Link before end of season 2018. There is a ‘Do not register’ list in Salesforce, Rugby AU staff members regularly check this and can follow up with respective Competition Managers if anyone registers and they are on this list.
Q: Domestic clearances
A: Players are classified as 'free agents' in the system between seasons and can register to a Club in 2019 through the Rugby Xplorer app. When a player is already registered for XVs or 7s registration type in the season a clearance will be required.The 'From Club' and 'From Association' will be required to 'approve' or 'deny' the clearance request in the admin portal before the player can re-register online. When the player re-registers online, conversion discounts will apply for the up the line fees. Club fees are always charged in full.
- Both From Club and From Association need to 'approve' the clearance before the player can continue with their re-registration. If a clearance is 'denied', the player will be unable to re-register online.
- From Club, From Association, To Club and Player will receive clearance notifications. From Club and From Association need to action the clearance, where the To Club and Player are notified at the beginning of the clearance process and the outcome of the clearance.
- Players remain active at both Clubs, depending on their registration status. Season will remain active for the full season, whereas monthly and weekly registrations will expire after the date has passed.
- For combined teams and players who are eligible to play with multiple Clubs, they will need to follow the process above. For players who are moving permanently, they should be removed from any 'Teams' at their old club so they do not appear for team selection.
Q: International clearances
A: International clearance process remains unchanged. Please see more information available here.
Q: Who can de-register players?
A: Super admins (Rugby AU only). Please see Section 11 of the 2019 Registration Regulations for the de-registration and refund process.
Q: How can players claim a refund?
A: The Application for Refund can be found on our Registration web page. For eligibility criteria to receive a refund please review the 2019 Rugby AU Registration Regulations. NOTE: no refunds or conversion discounts are given if a player registers for a weekly/monthly duration and then registers for a season.
COMPETITION MANAGEMENT SETUP
Q: As a competition Manager, where can I find information about setting up my competition?
A: The ‘Association Admins Setup’ self-help guide provides some steps to setup your competition. Additional information will be provided in early in 2019, prior to the season commencement.
Q: What algorithm does the draw builder use?
A: The draw is based on a round robin style, the number of rounds and teams are predetermined in the comp setup. In most cases, if there is the right number of rounds all teams will play each other twice. The draw is created so that all teams play each other once and then the loop begins again with each team playing an opposing team once at home and once away, this will repeat again if there are rounds left over or alternatively if there are not enough rounds for all to play twice it will go as far as it can.
An example of how the seeding moves around below. Round 1 = 1 v 6, 2 v 5, 3 v 4. Round 2 = 1 v 5, 6 v 4, 2 v 3, etc.
1 2 3
6 5 4
1 6 2
5 4 3
1 5 6
4 3 2
1 4 5
3 2 6
Team 1 has a fixed position while the other teams move in a clockwise direction until the rounds are filled. In the case of uneven teams a bye will fill the last position.